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The following are the Terms and Conditions relating to all orders placed with UnlockPhoneUSA.com. Upon ordering from any website operated by or cooperating with UnlockPhoneUSA.com you confirm your agreement to these Terms and Conditions.

1. DESCRIPTION OF SERVICE

1.1 We offer Official IMEI iPhone Unlocks for numerous Mobile Networks and all iPhone models.  A detailed procedure is being sent to our customers e-mail with the finalization and verification of the unlocking procedure.
1.2 Our services start after the verification of the payment.

2. CANCELLATION

2.1 Due to the nature of our services, it is not possible for customers to cancel the service once the payment has been received/verified.

3. LEGALITY OF SERVICE

3.1 All of the services offered on this website are entirely legal in Europe and North America. If you are ordering from outside of these two continents, please check your local jurisdiction before ordering.

4. ASSUMPTIONS

4.1 It is assumed that the customer has read the information on the website and they were accepted.

5. CUSTOMER RESPONSIBILITY

5.1 It is the customers responsibility to check the compatibility of their handset with our services (Example: Request an AT&T USA Unlock for a Sprint USA locked iPhone).
5.2 It is the customers responsibility to provide their correct IMEI Number of their iPhone.
5.3 It is the customers responsibility to choose the correct service

6. SERVICE DELIVERY TIMES

6.1 All prices and delivery times are as quoted.
6.2 These delivery times are variable and can decrease as well as increase without notice. This will apply to all unlock providers as well as ourselves – if your unlock is in progress we will immediately notify you of any changes to delivery times and keep you informed right up to the point of unlocking.

7. 100% MONEY BACK GUARANTEE

All of the products on our websites are covered by our 100% Money Back Guarantee. In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:
7.1 Guarantee does not apply when the customer provides a wrong IMEI number.
7.2 Guarantee does not apply when our response time is not within our timeframe.
7.3 Guarantee does not apply where handset appears to be BLOCKED once unlocked (Handsets are blocked if reported lost, stolen or abused).

8. PRIVACY STATEMENT

8.1 We will always endeavor to take reasonable care to ensure that all of your personal details provided to us are stored securely using standard industry practices.
8.2 Your personal details will only ever be kept for the purposes of processing your order(s).
8.3 We will never pass any of your details on to a 3rd party without your prior consent.
8.4 We do not store customer payment card details, these are passed directly to our payment provider(s) for the purposes of payment only.
8.5 You can ask for your details to be completely removed from our database at anytime.

9. FRAUD and DECEPTION

9.1 We will not tolerate any attempts to obtain our services by fraudulent means. We report all such attempts to defraud our company to the relevant credit reference agencies and authorities.
9.2 To combat fraud, we are obliged to log the IP addresses of customer computers at each and every stage of the buying and delivery process.
9.3 Any attempts to defraud our company are passed on to our dedicated Debt Collection and Fraud Department. We already work closely with PayPal, Nochex, Dalpay, Google, Internet Service Providers, Local Courts and a variety of Global Debt Recovery agents worldwide to successfully prove that our services have been digitally delivered in cases of fraud or mis-claims of ‘non-receipt’. We are able to successfully recover monies in cases where payment has been reversed or charged back.
9.4 In cases where we feel confident that a customer is attempting to defraud our company, in addition to recovering funds we will also forward an invoice for a demand for payment including a $200 administration fee which will be applied to the invoice. Customer will be allowed a 30 day grace period within which to pay the invoice after which time, a further administration fee of $100 per month will be levied against the debt and interest (charged at 8% per annum / 0.6% per month) will be applied to the full upstanding amount. If the invoice remains unpaid after 90 days, we will seek recovery via the law courts and our debt collection agents.
9.5 In case of any chargeback, the associated IMEI will be blacklisted in the iTunes database, preventing it from working on all networks worldwide. This is PERMANENT.
9.6 Defamation of our website on the internet, including but not limited to Review Websites, Blogs, will incur a $12,000.00 defamation charge. This will be applied to your credit file if not paid in full within 30 days. If the offending material is removed, this charge will be annulled.

10. TERMINATION OF ORDERS

10.1 We reserve the right to terminate the order of any customer who demonstrates any form of verbal abuse or aggression towards any member of our staff either verbally or in writing. All communication will be terminated with such customers and all correspondence forwarded to our legal department. Any such customer would also forfeit their right to a refund in this instance.

 

ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS AND ARE ALSO IN FULL ACCORDANCE WITH CONSUMER LAW.

 

  • Delivery Times and Cancellation

    All unlock codes and unlock confirmations are sent via email to the email address that the customer enters on the order form. Delivery times shown on the website are guidelines only, based on avera...

    Delivery Times and Cancellation
  • Refunds

    Refunds only if no unlock code is found for a particular phone type. A refund will be processed within 24 hours of us becoming aware that no code or unlock is available for your device. All refunds...

    Refunds
  • Fraud Protection

    We receive several orders each day, it is imperative that we take all necessary measures to minimize credit card or any payment related fraud. Therefore, we reserve the right to refuse any order th...

    Fraud Protection

ACCEPTED PAYMENT METHODS