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All unlock codes and unlock confirmations are sent via email to the email address that the customer enters on the order form. Delivery times shown on the website are guidelines only, based on average delivery times for past orders. We will try our best to beat these delivery times but sometimes delays do occur. In the event of a significant delay, there is no automatic right to cancellation, but if you contact us then we will see if our direct source is willing to cancel the order. In general, order cancellations are not permitted once a payment has been made. The reason for this is that our costs are incurred by submitting your phone's details to the relevant unlock code database or direct source.

  • Delivery Times and Cancellation

    All unlock codes and unlock confirmations are sent via email to the email address that the customer enters on the order form. Delivery times shown on the website are guidelines only, based on avera...

    Delivery Times and Cancellation
  • Refunds

    Refunds only if no unlock code is found for a particular phone type. A refund will be processed within 24 hours of us becoming aware that no code or unlock is available for your device. All refunds...

    Refunds
  • Fraud Protection

    We receive several orders each day, it is imperative that we take all necessary measures to minimize credit card or any payment related fraud. Therefore, we reserve the right to refuse any order th...

    Fraud Protection

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