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Refunds only if no unlock code is found for a particular phone type. A refund will be processed within 24 hours of us becoming aware that no code or unlock is available for your device. All refunds can take up to 7 business days to appear in your account depending on your bank/credit card company or method of original payment. If your phone was already unlocked before you requested a refund or cancellation, that will not be considered grounds for a refund. Where an unlock code does not work and we confirm by email that we are not able to find an alternative solution, you must claim a refund by providing strong evidence.

  • Delivery Times and Cancellation

    All unlock codes and unlock confirmations are sent via email to the email address that the customer enters on the order form. Delivery times shown on the website are guidelines only, based on avera...

    Delivery Times and Cancellation
  • Refunds

    Refunds only if no unlock code is found for a particular phone type. A refund will be processed within 24 hours of us becoming aware that no code or unlock is available for your device. All refunds...

    Refunds
  • Fraud Protection

    We receive several orders each day, it is imperative that we take all necessary measures to minimize credit card or any payment related fraud. Therefore, we reserve the right to refuse any order th...

    Fraud Protection

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